Terms & Conditions

I	DEFINITIONS AND INTERPRETATIONS
II	GENERAL
III	MEMBERSHIP
IV	POINTS
V	STAYS
VI	REWARDS
VII	BENEFITS & PRIVILEGES FOR FGR GOLD MEMBERS
VIII	MISCELLANEOUS

I DEFINITIONS AND INTERPRETATIONS

Where the context so admits, the words and expressions specified below shall have the meanings set out opposite them:

"Active Member" is defined as any Member having Points activity (accrual or redemption) within the preceding three (3) year period.

"Benefits" is defined in Part VII below.

"E-Vouchers" are defined in Part VI Paragraph 2 below.

"FGR Club Website" is the website at www.fgrclub.com on which the Programme terms and Conditions and Participating Hotels as well as other relevant information relating to the Programme will be displayed from time to time by MCIL.

"FGR Points" or "Points" are defined in Part IV below.

"Member" means a member of the Programme whose application for membership thereof has been accepted by MCIL and who is subject to the membership terms set out in Part III hereof and "Members" means all the Members of the Programme.

"Participating Hotels" shall mean the M&C Group Hotels participating in the Programme, the details of which are given on the FGR Club Website.

"Privileges" is defined in Part VII below.

"Programme" means the FGR Club Programme set up by MCIL for the benefit of frequent guests of the Participating Hotels.

"Qualifying Spend" includes expenditures paid in full for an overnight stay at a Participating Hotel at the eligible rate excluding but not limited to expenses for food & beverage services and other expenses included on the Participating Hotel's invoice for the qualifying stay payable on the expenditures shown on the said invoice. Expenditure at a Participating Hotel for non-eligible room rates including but not limited to:

	•	Room rate in conjunction with airline and/or travel industry discounts
	•	Room rate of airline crew members paid by the airline
	•	Room rate for Group Conventions / Corporate Meetings
	•	Complimentary rooms
	•	Room rate for One-time long-term stay

shall not qualify as a Qualifying Spend.

Qualifying Spend excludes gratuities, concierge and other hotel incidentals and non-hotel expenditures booked and paid for through the Participating Hotel.

"Qualifying Stay" is defined in Part V below.

"Redemption Partners" are independent merchants or Participating Hotels selected by MCIL to supply the Rewards from time to time and may vary from country to country. The participating Redemption Partners will be detailed on www.fgrclub.com .

"Rewards" is defined in Part VI below and shall include "E-Vouchers" as defined in Part VI.

"Terms and Conditions" means these terms and conditions as amended from time to time.

"US Dollar" or "US$" shall mean the currency of the United States of America.

II GENERAL

1. Programme Sponsor.

The Programme is sponsored by MCIL of 390 Havelock Road #06-02 King's Centre, Singapore 169662 and will be administered in its name and on its behalf by LinkLab, with offices at 1 Marina Boulevard #15-04/06 One Marina Boulevard Singapore 018989 until further notice.

2. Programme Assignment.

The rights and obligations of MCIL under the Programme may be assigned or transferred by MCIL at any time, and performance of all obligations of the Programme Sponsor shall thereafter be the responsibility of the assignee or transferee.

3. Programme Availability and Termination.

MCIL reserves the right to restrict, suspend, discontinue or cancel any part of or this entire Programme upon thirty (30) days' written notice posted on the www.fgrclub.com and sent to the electronic mailing address of all Active Members (the "Termination Notice"). No claims for Points will be accepted after the date of the Termination Notice. Any claims made but not approved by the date of the Termination Notice will be deemed invalid and of no effect. Members may redeem earned Points for Rewards up to ninety (90) days after the date of the Termination Notice. Points not redeemed within the said period will be forfeited.

4. Changes in Terms and Conditions.

MCIL reserves the right to change, limit, modify or cancel the Programme, these Terms and Conditions, the Benefits, conditions of participation, Rewards and reward levels in whole or part at any time. No Member shall have the right to object to any change implemented by MCIL to the Programme or these Terms and Conditions or the Benefits which has the effect of affecting or may affect the value of Points or Rewards already accumulated by that Member.

5. Notice of Changes.

Any changes made to the Programme or these Terms and Conditions or the Benefits will be shown on www.fgrclub.com and will take effect immediately unless otherwise stated. MCIL will attempt to notify Active Members of Programme changes, but will not be liable for any failure to do so. All announced changes will be binding on all Members.

6. Employer Restrictions.

MCIL assumes no responsibility for compliance with any policy of the employer of any person desirous of participating as a Member of the Programme where the said would-be Member's employer prohibits or restricts the rights of its employees to participate in the Programme. Persons desirous of enrolling as Members are informed that participation to the Programme may require the prior approval of their employer. It shall be the responsibility of the person seeking membership of the Programme to obtain all necessary prior approvals for participation in the Programme. Members will be asked to confirm that they have obtained prior approval from their employer upon enrolment into the Programme.

7. Restricted by Law.

This Programme will not be offered in jurisdictions where participation in such a rewards based membership programme is prohibited or restricted by law and/or where the award of points and/or the grant of rewards or benefits are not permitted by law or regulation. Guests domiciled in such jurisdictions should not knowingly apply to participate in the Programme. Applicants who are domiciled or ordinarily resident in such jurisdictions will not be permitted to participate in or claim Points or Rewards or Benefits under the Programme. Existing Members who become or are discovered to be domiciled in or ordinarily resident in such jurisdictions will have their membership of the Programme terminated by MCIL upon it becoming aware thereof.

8. Programme Violations.

Programme violations, fraud or abuse will be subject to appropriate administrative and/or legal action by appropriate governmental authorities. MCIL reserves all rights to take appropriate action including, without limitation, the forfeiture of all FGR Point transfers, Rewards, Benefits or merchandise issued pursuant to Point redemptions and any accrued Points in a Member's account, as well as cancellation of the Member's account and the Member's future participation in the Programme upon discovery of any violation of the Programme Terms and Conditions or fraud or abuse on the part of a Member.

9. Programme Interpretation.

Interpretations of the Programme Terms and Conditions shall be at the sole discretion of MCIL. The decision of MCIL shall be binding on all matters concerning the Programme. Neither the Programme nor any Benefit offered by the Programme creates, constitutes or gives rise to any legal or contractual rights in favour of the Members of the Programme against MCIL or any other M&C plc's Company.

10. Restrictions.

Any accommodations, meetings or other services booked, for which Points are claimed and awarded hereunder, shall at all times be subject to the Participating Hotel's terms and conditions. The Programme cannot be used in conjunction with any other promotion or rewards programme.

III MEMBERSHIP

1. Conditions.

To be eligible for membership under the Programme, the following conditions must be met:

	•	The Member must be an individual traveller or corporate guest. Membership will not be offered to any person who makes bookings or reservations for guests and meeting rooms in hotels for and on behalf of his or her employer.
	•	The Member must be at least 21 years of age.
	•	Members are allowed only one (1) account per Member.

2. Exclusions.

The following individuals are not allowed to participate to the Programme:

	•	Employees of an M&C plc or its related companies, subsidiaries or affiliates or an M&C plc franchisee.
	•	Travel agents and conference agents.

3. Participating Hotels.

The Participating Hotels are located in countries in which the Programme is currently available including the People's Republic of China, Indonesia, Malaysia, the Philippines, Singapore and Thailand. The list of Participating Hotels is subject to changes by simple notice posted on www.fgrclub.com , at MCIL's discretion.

4. Tier Levels.

The Programme will have two tiers namely, FGR Classic and FGR Gold.

New Members will be enrolled in the FGR Classic tier after they have registered online. FGR Gold membership will be awarded to Members who have garnered four (4) qualifying stays or more in the preceding twelve (12)-month period. Members will maintain their membership for a two (2) year term.

FGR Gold Members will start their membership term from the following month in which they qualified to the FGR Gold tier. To retain the FGR Gold tier membership, Members must have four (4) stays or more on or before the anniversary date of their acquisition of FGR Gold tier membership. Members who fail to meet the re-qualification criteria will be downgraded back to FGR Classic tier.

5. Registration Process.

Members will be registered online or by auto-invitation upon meeting the Programme's qualifying criteria. On registration, a Member will be sent the FGR ID login and password by electronic mail. Upon receipt of this information, a Member must complete the mandatory registration details online at www.fgrclub.com and confirm acceptance of these Terms and Conditions.

Use of FGR ID for making reservations shall also imply the acceptance of these Terms and Conditions

6. Rejection of Membership by MCIL.

MCIL reserves the right to refuse any application for membership without obligation to cite a reason for the refusal.

7. Cancellation of Membership by MCIL.

MCIL may at its sole discretion cancel the membership of any Programme Member and revoke any and all unredeemed FGR Points collected by such Member for reasons that include, but are not limited to:

	(1)	violation of these Terms and Conditions;
	(2)	misrepresentation of any information or any misuse of this Programme by the Member;
	(3)	violation of any national, state or local law or regulation in connection with the use of membership benefits;
	(4)	failure to pay for hotel charges;
	(5)	fraud or abuse by a Member involving any portion of this Programme;
	(6)	the Member holding more than one active account; or
	(7)	any action by the Member which in the opinion of MCIL is to the detriment of the Programme,

Cancellation of a Member's participation in the Programme shall take effect immediately upon notice served by MCIL on the Member concerned, and all FGR Points earned by that Member as at the date of the notice of termination of membership will be forfeited.

8. Termination of Membership by Member.

Members may cancel their membership by written notice to FGR Club Member Services at enquiry@fgrclub.com. A Member will have thirty (30) days from the receipt by MCIL of the Member's notice of termination to redeem his or her FGR Points. All unredeemed FGR Points will be forfeited after this date.

9. Lapsed Accounts.

Any FGR Classic account which remains inactive for twelve (12) months or more at the end of any calendar year will be deemed to have expired and any unredeemed or unclaimed FGR Points will become void and of no value. Members may re-activate their lapsed account but the previously voided FGR Points will not be re-instated.

IV POINTS

1. Awarding of FGR Points.

Subject to other frequency, recency and monetary ("FRM") measures, FGR Points are not awarded on fractions of US$1. FGR Points are awarded to Members and added to their account on the basis of two FGR Points for every US$1 of Qualifying Spend at Participating Hotels.

FGR Points are awarded to multiple bookings of up to three (3) rooms for each stay, provided that one (1) of the rooms must be occupied by the Member throughout the said qualifying period and all expenses must be paid by the Member on the same invoice.

FGR Points are not awarded on cancelled bookings or bookings, which have not been paid in full.

A Member must quote his or her FGR ID when making bookings. A Member must present his or her Membership ID at check-in and/or when settling the bill on checkout of the Participating Hotel in order to be awarded FGR Points.

2. FGR Points Have no Cash Value.

FGR Points are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the Programme Terms and Conditions. FGR Points have no fixed or ascertainable cash value. Members have no ownership interest in accrued Points and accrued Points are not the property of the Members. Use of the word "earn" in these Terms and Conditions and in Programme marketing materials in relation to FGR Points shall mean "collect" and shall not infer that the Points have any value until they are presented for redemption. FGR Points may not be purchased or sold and are not transferable except as otherwise stated herein.

3. FGR Points Adjustments

FGR Points listed in a Member's account are subject to change to reflect actual spend, any adjustments and Programme changes. Members who believe that their account activity statement is inaccurate must contact the FGR Club Member Services at enquiry@fgrclub.com . Point adjustments will not be made more than sixty (60) days after the last day of the event to which the claimed FGR Points relate. Members must keep all hotel receipts and invoices as they will be required to verify Point adjustment requests.

4. Validity of FGR Points.

FGR Points are valid for a twenty-four-(24)-month period, save in the event that a Member's account lapses, is cancelled, or the Programme is terminated.

5. Retroactive Claims on Joining.

Members cannot claim Points for events at Participating Hotels preceding the date of application for FGR Club membership.

6. Redeemed Points.

Points listed as "redeemed" are deducted from a Member's account and can no longer be redeemed or transferred.

7. Exchange Rate.

The rate of exchange used for the conversion of Qualifying Spend incurred in non-US Dollars into US Dollars for the purpose of calculating the number of Points to which a Member is entitled shall be the rate selected by MCIL at its sole discretion. None of MCIL and/or any other M&C Plc company, subsidiary or affiliate warrants or guarantees the accuracy of any rate used for the conversion of Qualifying Spend. The calculation of the number of FGR Points on the basis of the then current currency exchange rate is final and binding on Members and cannot be challenged.

V STAYS

1. Record of Qualifying Stays.

Qualifying stays shall be registered in a Member's record and added to the Member's account if at least one (1) room night during one (1) qualifying stay was paid for based on the Eligible Rates at the Participating Hotel at which the Member stayed.

Qualifying stays shall be registered only to the paying Member in an event where two (2) Members have shared the same room.

2. Exclusions of Multiple Qualified Stays

Reservation of multiple rooms, under the name of a single FGR Programme Member, during the same stay, shall be counted only as one (1) qualifying stay.

Only one (1) qualifying stay will be credited to a paying FGR Programme Member per stay, regardless of the number of registered guests per room.

VI REWARDS

1. Redeeming Points for Rewards.

Members may redeem their FGR Points for Rewards online at www.fgrclub.com .

Rewards are offered by Redemption Partners. Members must have the required number of Points in their account prior to attempting to redeem FGR Points for Rewards. All offers and rewards are subject to availability. MCIL reserves the right to delete, add, modify or substitute Rewards and the number of FGR Points required to redeem the Rewards or award selections in this Programme at any time.

2. Redemption E-Vouchers

Redemption of Rewards will be in the form of E-Vouchers and is subject to the terms and conditions and restrictions imposed by the Redemption Partners.

The number of FGR Points required for redemption of Rewards is subject to change at any time. E-Vouchers are valid only at retail locations or at the online store of the Redemption Partner concerned and have no cash value. E-Vouchers cannot be returned or exchanged. Expired, lost or stolen E-Vouchers cannot be reissued. The choice of E-Vouchers is subject to change without notice. E-Vouchers are void in jurisdictions where the issue thereof is prohibited.

All E-Vouchers must be redeemed in accordance with the procedures specified on the E-Voucher or the procedures specified by the Redemption Partner concerned. E-Vouchers are only valid for the individual named on the E-Voucher and are not transferable. E-Vouchers may not be redeemed for cash or any other form of credit. Identification may be required for E-Voucher redemption. Unused portions of partially redeemed E-Vouchers shall be considered fully redeemed. No credit will be given for partially used E-Vouchers.

E-Vouchers must be used by the stated expiration date after which they will have no value and cannot be presented for redemption.

3. LIMITATION OF LIABILITY.

MCIL, ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES, FRANCHISEES AND AGENTS MAKE NO GUARANTEES, WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO REWARDS, AND SHALL NOT BE LIABLE FOR ANY LOSS, EXPENSE (INCLUDING, WITHOUT LIMITATION, ATTORNEYS' FEES), ACCIDENT OR INCONVENIENCE THAT MAY ARISE IN CONNECTION WITH THE USE OF SUCH REWARDS OR AS A RESULT OF ANY DEFECT OR FAILURE OF SUCH REWARDS. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED.

4. Tax Liability.

FGR Points or Rewards received through participation in the Programme may be subject to tax liability in the hands of the Member of the Programme. All tax liability, including and without limitation, disclosure connected with the receipt and/or use of FGR Points or Rewards shall at all times be the responsibility of the Member.

5. Independent Contractors.

Redemption Partners are independent contractors of MCIL. Nothing herein or in any other material relating to the Programme, including without limitation the use of the word "partner", is intended or shall be construed as establishing any agency, partnership, or joint venture relationship between MCIL or any other M&C plc company and Redemption Partners. MCIL, its parent, subsidiaries, affiliates, franchisees and agents are not responsible or liable for the conduct of Redemption Partners and/or their programmes or services, including without limitation any changes in or discontinuance of their services or the delivery of products or services offered by them.

VII BENEFITS & PRIVILEGES FOR FGR GOLD MEMBERS

1. Redeeming For Benefits and Privileges.

Benefits and Privileges may vary between Participating Hotels. FGR Gold Members must present their FGR Card to redeem Benefits and Privileges. MCIL reserves the right to delete, add, modify or substitute Benefits and Privileges in this Programme, at any time. All Terms and Conditions of Benefits and Privileges will be updated on www.fgrclub.com from time to time.

2. Benefits and Privileges available to FGR Gold Members.

FGR Gold Members are entitled to the following services and recognition as Benefits and Privileges at Participating Hotels. All services are subject to availability and services may vary between Participating Hotels.

	1	Early Check-In By 10 a.m. And Late Check-Out Till 4 p.m. without additional charge. Subject to availability upon request.
	2	Complimentary* Unlimited Broadband or High Speed Internet Access at Business Centre and/or In-Room as listed below.

	Singapore Copthorne King's Hotel Singapore Copthorne Orchid Hotel Singapore Grand Copthorne Waterfront Hotel Singapore M Hotel Singapore Orchard Hotel Singapore
	Asia Grand Millennium Sukhumvit, Bangkok

3. Complimentary Two Hour Broadband Or High Speed Internet Usage Per Day in-room and/or at business centre access as listed below Usage in excess of two hours will be accorded at a twenty per cent (20%) discount off the public rate.

Asia Copthorne Orchid Hotel Penang Grand Millennium Kuala Lumpur Millennium Harbourview Xiamen Millennium Hotel Sirih Jakarta The Heritage Hotel Manila

4. Fast-track Registration/Pre Check-In is available to all Members for whom Participating Hotel has the Member's personal profile information and a valid credit card number on file.

5. Dedicated Check-In Counter at selected Participating Hotels.

6. Two Special Occasion E-Vouchers Each Membership Year.

	•	Birthday Treats – Twenty per cent (20%) off Weekend Package on Friday and Saturday night's stay for Member's birthday
	•	Special Occasion - for-one (1) main course or buffet for a nominated special occasion by the Member

7. Complimentary Weekday Newspaper.

8. Complimentary Beverage Voucher. The voucher will be issued to FGR members at Front Desk at all Participating Hotels during check-in.

9. Complimentary Use of Gym at all Participating Hotels.

10. Two Annual Room Upgrade E-Vouchers Each Member per Year which must be presented upon check-in and is subject to availability.

VIII MISCELLANEOUS

1. Personal Data - Update of Personal Information.

Each Member is responsible for advising MCIL of any personal information changes. A Member may choose to update his or her personal information via www.fgrclub.com .

Data collected in conjunction with the FGR Programme shall be considered the property of MCIL at all times.

2. Use of Information Collected

MCIL may share a Member's data and information which it collects as part of this Programme with its personnel and with its subsidiaries and affiliates which are companies of the M&C Group or which operate their hotels under a franchise agreement with an M&C Company. MCIL may also share this information with selected third parties who offer goods or services that may be of interest to FGR Club Members or with other companies with whom it has entered into cooperative or co-sponsored promotions, products or services.

3. Legal Requirements - Disclosure of information

MCIL will also disclose a Member's data and information, without the Member's permission, if MCIL believes, in good faith, that such disclosures are required by any applicable law or court order or if such disclosures are necessary to investigate activities that may be harmful or injurious to MCIL or the M&C Group or to the MCIL website, to hotel guests, employees, or agents or to any Participating Hotels.

4. Service Providers

MCIL relies on third parties to provide services both through the FGR Club website and in other communications with Members and potential Members of the Programme. While MCIL generally requires such service providers to conform to these privacy policies and guidelines, MCIL cannot control and shall not be responsible for their conduct if they fail to abide by these policies and guidelines.

5. Third Party Websites

MCIL cannot control and is not responsible for the collection of personal information by third-party websites, including websites owned or controlled by hotel room sellers, travel companies, or other distributors or any websites not controlled or authorised by MCIL. Members may be able to access third-party websites through links on the M&C websites. Such third-party websites have their own separate privacy practices. M&C has no control over and no responsibility or liability for the practices and policies implemented by such third parties on their websites. Certain third-party websites may have received permission from MCIL to use MCIL trademarks, but may not provide a link to these Terms and Conditions or to the M&C Privacy Policy and Disclosure. Members should communicate directly with such websites to get information about their privacy practices and policies.

These Terms and Conditions and the MCIL Privacy Policy and Disclosure do not cover customers who enter the MCIL websites through links from non-MCIL sites, such as those of advertisers or other content providers.

6. Effective Date

These Terms and Conditions became effective as of 28 May 2008 and may be amended from time to time.